BamBets Privacy Policy
Last Updated: April 14, 2026
This Privacy Policy governs the manner in which BamBets ("BamBets," "we," "us," or "our") collects, uses, maintains, and discloses information collected from customers of its website bambets.us. This Privacy Policy applies to bambets.us and all products and services offered through bambets.us.
This Privacy Policy is incorporated into and forms part of BamBets' Terms of Use. By creating a Customer Account or using the Platform, you confirm that you have read and agree to be bound by this Privacy Policy.
1. BAMBETS STATEMENT
BamBets is committed to protecting and respecting your privacy and maintaining your trust and confidence. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and how it is kept secure. We process your personal data in accordance with applicable data protection and privacy laws, including, where applicable, the California Consumer Privacy Act ("CCPA") and other US state privacy laws.
2. DATA CONTROLLER
BamBets [BAM GAMING, LLC], registered at [REGISTERED ADDRESS], is the entity responsible for processing the data collected from you in connection with your use of bambets.us. If you have any questions about how your data is processed, please contact us at support@bambets.us.
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
When you register, make purchases, request redemptions, or otherwise interact with the Platform, we may collect:
(a) Full legal name;
(b) Date of birth;
(c) Permanent residential address;
(d) Email address;
(e) Phone number;
(f) Government-issued identification documents (such as a driver's license or passport), utility bills, and bank statements, as required for identity verification;
(g) Transaction information linked to your purchases and redemptions; and
(h) Communications you exchange with our teams, including support, live chat, and complaints.
3.2 Information Collected Automatically
When you visit the Platform, we and our partners collect device and usage information automatically, including:
(a) Content you view, the time and duration of your visits, how often you use our services, and how you first heard about us;
(b) Hardware model, device type, unique device identifiers, operating system version, browser type, and IP address;
(c) Browsing history, search history, and information about your interaction with our website, applications, or advertisements; and
(d) Physical or IP address location or movements.
3.3 Information from Third Parties
We may also receive information about you from third parties, including social media platforms such as Facebook or Instagram, identity verification providers (including Veriff), payment processors (including Midsource.io), and analytics providers, where you interact with their services in connection with ours.
3.4 Biometric and Facial Recognition Data
As part of our KYC Verification process, we use Veriff to verify your identity. This process may involve facial recognition technology that collects information from your image capture, including biometric data, to determine whether a photo you take matches the photo in your identification document. Biometric data collected through this process is stored by Veriff in accordance with Veriff's Privacy Policy (available at veriff.com) and is retained by us only until the initial purpose for which it was collected has been satisfied or within three (3) years of your last interaction with us, whichever occurs first, unless a longer retention period is required by law.
4. HOW WE COLLECT YOUR INFORMATION
We collect your information in a variety of ways, including:
(a) Directly from you, when you visit, register, make purchases or redemptions on bambets.us, fill out a form, use our live chat, or communicate with us by any other means;
(b) Automatically through technology, via cookies, flash cookies, pixels, tags, and application program interfaces ("APIs") that are present when you visit our website or use our applications on third-party sites or platforms (whether or not you are logged in or registered); and
(c) From third parties, from analytics providers, identity verification providers (Veriff), payment processors (Midsource.io), and social media platforms, in connection with the services we provide.
4.1 Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience. These are small files placed on your device when you visit our website that allow us to record certain information about your visit. You can view a list of all cookies used by BamBets at bambets.us/cookies. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the Platform.
5. HOW WE USE YOUR INFORMATION
BamBets may collect and use your personal information for the following purposes:
(a) To provide and manage the services you request, including processing Gold Coin purchases and BamCash redemptions;
(b) To create, maintain, customize, and secure your Customer Account;
(c) To conduct identity verification (KYC) through Veriff and prevent fraud or unauthorized access;
(d) To process payments and redemptions and prevent transactional fraud;
(e) To maintain, develop, and improve our customer service and the Platform;
(f) To personalize your experience on the Platform;
(g) To contact you about our services, send important notices, and provide updates about material changes to the Platform or these policies;
(h) To send you promotional communications and marketing materials (where you have consented or where otherwise permitted by law);
(i) To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements; and
(j) To enforce our Terms of Use, detect fraud or illegal activities, and protect our rights, property, and the rights and property of our customers.
6. SHARING YOUR INFORMATION
BamBets does not sell, trade, or rent customers' personal information to third parties. However, we may share your personal data in the following circumstances:
(a) Service Providers - we share information with companies that provide services to us or on our behalf, including Veriff (identity verification), Midsource.io (payment processing), technology service providers, data storage and analytics providers, and marketing partners. These providers have access to your personal information only to perform services on our behalf and are prohibited from using it for any other purpose.
(b) Legal and Regulatory Requirements - we may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, when ordered to do so by any regulatory body, or as required under the laws of any applicable jurisdiction.
(c) Financial Institutions - we may instruct and authorize the financial institution with which your account is held to disclose information as may be requested by a regulator in respect of your account.
(d) Fraud Prevention and Legal Compliance - to enforce our Terms of Use, protect our rights and property, detect fraud or other illegal activities, and comply with law or legal processes.
(e) Business Transfers - in the event of a change of control, merger, acquisition, or sale of assets of BamBets, your Customer Account and associated personal information may be transferred to the acquiring entity. We will notify you of any such transfer as described in the Terms of Use.
(f) Aggregated Data - we may share generic, aggregated demographic information that is not linked to any personal identification information with business partners, trusted affiliates, and advertisers.
We do not sell your personal information or share it with third parties for cross-context behavioral advertising.
7. DATA TRANSFERS
Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our third-party processors maintain facilities. By using the Platform and providing your personal information, you consent to such transfers.
We will ensure that transfers of personal information to any country or organization are subject to appropriate safeguards consistent with applicable law. Where transfers of personal data involve jurisdictions that have specific cross-border transfer requirements, we will comply with those requirements.
8. HOW WE PROTECT YOUR INFORMATION
BamBets has implemented physical, electronic, and operational procedures to protect the information we collect from you. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored in our systems. Our security measures are reviewed regularly and updated in keeping with technological advances.
While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and to protect your login credentials.
9. DATA RETENTION
We will retain your personal information for the period of time required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Ordinarily, we will retain your personal information for up to twelve (12) months beyond any closure of your Customer Account, after which your information will be securely deleted or anonymized, except where we are required to retain it for legal, regulatory, or fraud prevention purposes.
Biometric data collected through our KYC Verification process (including facial recognition data processed by Veriff) will be retained only until the initial purpose for collection has been satisfied or within three (3) years of your last interaction with us, whichever occurs first, unless a longer retention period is required by law.
10. YOUR RIGHTS OVER YOUR INFORMATION
Subject to applicable law, you have the following rights in relation to your personal information:
(a) Right of Access - the right to access the personal information we hold about you;
(b) Right to Rectification - the right to request that we correct inaccurate or incomplete personal information we hold about you;
(c) Right to Erasure - the right to request that we delete the personal information we hold about you, subject to certain exceptions;
(d) Right to Object - the right to object to the processing of your personal data in certain circumstances;
(e) Right to Withdraw Consent - the right to withdraw any consent you have provided for the processing of your personal data; and
(f) Right to Data Portability - the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of the rights described above, please contact us at support@bambets.us. We will respond to all verifiable requests within the timeframes required by applicable law. We may ask you to verify your identity before processing your request.
11. CALIFORNIA RESIDENTS - CCPA / CPRA RIGHTS
11.1 Categories of Information Collected
In the preceding twelve (12) months, BamBets may have collected the following categories of personal information:
(a) Identifiers - real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, driver's license number, or other similar identifiers;
(b) Personal records - name, signature, address, telephone number, driver's license or state ID number, bank account number, credit card or debit card number, or other financial information;
(c) Protected classification characteristics - age, race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex, sexual orientation, veteran or military status, or genetic information;
(d) Commercial information - records of products or services purchased, obtained, or considered, or other purchasing or consuming histories;
(e) Biometric information - physiological or behavioral characteristics used for identity verification, including facial recognition data;
(f) Internet or other electronic network activity - browsing history, search history, and information about interactions with our website, application, or advertisements;
(g) Geolocation data - physical or IP address location or movements;
(h) Audio, electronic, visual, or similar information; and
(i) Inferences - profiles reflecting a person's preferences, characteristics, predispositions, or behavior.
11.2 Sources of Information
We obtain the categories of personal information listed above from the following sources:
(a) Directly from you, when you register for our services or respond to identity verification requests;
(b) Directly and indirectly from your activity on our websites and applications, including usage and log information, and device and connection information; and
(c) From third parties that interact with us in connection with the services we perform, including Veriff (identity verification) and Midsource.io (payment processing).
11.3 Business Purposes for Use
We use the categories of personal information described above for the business purposes set out in Section 5 of this Privacy Policy.
11.4 Your California Rights
If you are a California resident, you may have the following rights under the CCPA and CPRA:
(a) Right to Know - the right to request that we disclose the categories of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it, as well as the specific pieces of personal information collected about you;
(b) Right to Delete - the right to request deletion of personal information we have collected from you, subject to certain exceptions;
(c) Right to Correct - the right to request correction of inaccurate personal information we maintain about you;
(d) Right to Opt Out of Sale or Sharing - the right to opt out of the sale of your personal information or sharing for cross-context behavioral advertising (note: BamBets does not sell personal information or share it for cross-context behavioral advertising); and
(e) Right to Non-Discrimination - we will not discriminate against you for exercising any of your rights under the CCPA or CPRA.
11.5 Exercising Your California Rights
To submit a verifiable consumer request, please contact us at support@bambets.us. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. For your request to be verifiable, you must provide:
(a) Your full name;
(b) Date of birth;
(c) Residential address;
(d) Email address;
(e) Confirmation that you are a California consumer pursuant to the CCPA; and
(f) A description of your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.
We will endeavor to respond to all verifiable consumer requests within 45 days. If we require more time, we will inform you of the reason and extension period. Disclosures will cover the 12-month period preceding the request. We do not charge a fee to process or respond to verifiable consumer requests unless they are excessive, repetitive, or manifestly unfounded.
California Civil Code § 1542 Waiver - if you are a Customer who resides in the state of California, you waive your rights under California Civil Code § 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
12. CHILDREN'S PRIVACY
The Platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18 without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe we may have inadvertently collected information from a minor, please contact us at support@bambets.us.
13. MARKETING COMMUNICATIONS
By accepting these Terms and this Privacy Policy, you consent to receive marketing communications from BamBets in respect of its offerings by way of email and notifications. You may unsubscribe from marketing communications at any time by:
(a) Clicking the "Unsubscribe" link in any marketing email we send you; or
(b) Contacting us at support@bambets.us.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications (such as account notifications and security alerts).
14. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites or services and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.
15. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated. We will notify you of material changes by posting the updated policy on the Platform or by other means in accordance with applicable law. Any changes will become effective when the updated policy is posted.
We encourage you to review this Privacy Policy periodically. The most current version will always be available at bambets.us/privacy-policy.
16. CONTACTING US
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights, please contact us:
(a) Email: support@bambets.us
(b) Website: bambets.us/contactus
(c) Mailing Address: [BAMBETS REGISTERED MAILING ADDRESS]
Questions? Contact us at support@bambets.us | bambets.us